Section 1: Returns:

Our policy lasts 7 days. If 7 days have gone by since delivery has been effected, unfortunately, we can’t offer you a refund or exchange.

Section 2: Conditions for returns:

Please note that all Hayibo orders are considered final at the time that they are placed and we are unable to offer cancellations, exchanges, refunds or returns for any reason other than those mentioned below.

We only replace items if they are defective, damaged, or missing from your shipment.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards.

• Some health and personal care items.

Section 3: Eligibility

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If you receive a damaged item, please send us an email within 7 days of receiving your box with a photo of the damage next to your box's shipping label (containing tracking information). Both items must be photographed together, in the same picture.

Sometimes, we run out of stock of replacements. Although we cannot guarantee the same item or style of the product if this occurs, we will try our very best to make sure you do. If no replacements are available, we'll provide you with loyalty points instead so that you can redeem a new product of your choice in its place.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 7 days after delivery has been affected.

Section 4: Refunds (if applicable):

We only offer refunds if an item is damaged/missing. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Section 5: Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

if you’ve done all of this and you still have not received your refund yet, please contact us at: info@hayibo.io

Section 6: Sale Items (if applicable):

Unfortunately, sale items cannot be refunded unless they are defective or damaged.

Section 7: Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hayibo.io

Section 8: Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Section 12: Subscription Cancellation:

We only offer refunds if an item is damaged/missing. We will not refund a cancelled subscription. If the user cancels a subscription we will not provide a refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Section 22: Contact Information

Questions about the Terms of Service should be sent to us at info@hayibo.io

Our contact information is posted below:

Business Name: HAYIBO SOLUTIONS (PTY) LTD

Contact Email: info@hayibo.io

Business Address: 3 SARBONNE STREET, CAPE TOWN, WESTERN CAPE, 7130

Phone: 071 898 2824

Company Registration No.: 2022/474680/07